Welcome to SUMAN METALLOYS's Privacy Policy (“Privacy Policy" or “Policy")
This Policy outlines SUMAN METALLOYS (hereafter “we", “us", or “our") practices in relation to the storage, use, processing, and disclosure of personal data that you have chosen to share with us when you avail the products and services offered on or through the Platform (hereafter “Services").
This Policy sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Capitalised words in the Policy shall have the same meaning ascribed to them in the Terms and Conditions (“Terms"). Please read this Policy in consonance with the Terms.
By using our Services, you consent to the collection, storage, use, and disclosure of your personal data, in accordance with, and are agreeing to be bound by this Policy. This Policy, together with any terms of the arrangement we have with you, applies to your use of the Services.
THE DATA WE COLLECT ABOUT YOU
We collect different types of personal data about you. This includes, but is not limited to:
- Identity and Profile Data, such as your first and last name, username or similar identifiers, title, passwords, purchases, sales or orders of or through our Services, feedback, survey responses;
- Contact Data, including email addresses, phone numbers, delivery addresses, billing addresses, business addresses;
- Transaction Data, including details of the Services you have availed and a limited portion of the details related to the payments made in relation to the Transactions which are shared with us by our partner payment aggregator, UPI details and VPA details;
- Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform;
- Usage Data, which includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform and page views;
- Marketing and Communications Data, including your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity.
What happens if I refuse to provide my personal data? Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.
HOW DO WE COLLECT DATA ABOUT YOU?
We use different methods to collect and process data about you.
- Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you:
- create an account or profile with us;
- use our Services or carry out other activities in connection with the Services;
- enter a promotion, user poll, or online surveys;
- request marketing communications to be sent to you; or
- report a problem with the Platform and/or our Services, give us feedback or contact us.
- Automated or interactions. Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns.
- Information from other sources. We will receive personal data about you from third parties.
HOW DO WE USE AND DISCLOSE DATA WE COLLECT?
We will only use your personal data when the law allows us to.
- to verify your identity and create your account;
- to provide the Services;
- to monitor trends and personalise experience;
- to improve functionality and services;
- to improve customer service;
- to track transactions;
- to send notifications and updates;
- to market and advertise Services;
- to comply with legal obligations;
- to administer and protect business;
- to enforce Terms;
- to respond to legal requests.
You agree and acknowledge that by using our Services and creating an account with us, you authorise us to contact you via email, phone, or otherwise.
TRANSFER OF PERSONAL DATA
We comply with applicable laws. We may transfer and store data outside India as permitted by law.
THIRD PARTY SERVICES
Our Services may contain links to third-party websites. We are not responsible for their privacy policies.
COOKIES
Cookies are small files stored on your device to improve user experience and track activity.
DATA SECURITY
We implement security measures like encryption and password protection to safeguard your data.
DATA RETENTION
Your data will be retained for a reasonable period as required by law.
USER GENERATED CONTENT
Content you post may become public. We are not responsible for misuse of such data.
BUSINESS TRANSITIONS
In case of merger or acquisition, your data may be transferred.
CHANGE IN PRIVACY POLICY
We may update this policy from time to time.
GRIEVANCE OFFICER
You may contact us at sumanmetalloys@gmail.com for any queries.